Accessibility Statement

Brand: JEM GLOBAL — www.jemglobal.com
Contact for accessibility feedback: customerservice@xtremecables.com | (844) 777-9601
Last updated: September 11, 2025

JEM GLOBAL is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to make our website accessible and usable by everyone.

Standards & Efforts

  • We aim to conform to WCAG 2.1 Level AA standards where feasible.
  • We use semantic HTML, descriptive alt text for images where provided, clear navigation, and keyboard-accessible menus.

Limitations & Feedback

  • While we work to achieve broad accessibility, some content may not yet fully conform to WCAG 2.1 AA. If you experience accessibility barriers, please contact us — we’ll make reasonable efforts to provide the information or service you need in an accessible format.

How to Contact Us

  • Email accessibility issues or requests to customerservice@xtremecables.com or call (844) 777-9601. Please include the page URL and a description of the issue; we will respond promptly and work to resolve it.

1 Year Limited Warranty

Brand: JEM GLOBAL
Scope: Products sold by JEM GLOBAL (unless otherwise noted) are covered by this limited warranty.
Last updated: September 11, 2025

Warranty Period

  • This appliance and applicable products are covered under a 1-Year Limited Warranty from the date of delivery to the original purchaser.

Coverage

  • During the warranty period, JEM GLOBAL will, at its option, repair or replace defective parts or products that are defective in material or workmanship under normal use.

Exclusions & Void Conditions

  • This warranty does not cover:

    • Damage caused by misuse, abuse, accident, alteration, improper installation, neglect, unauthorized repairs, cosmetic damage, or normal wear and tear.

    • Damage resulting from failure to follow the use and care instructions supplied with the product.

    • Products purchased from unauthorized sellers — warranty coverage is valid only for items purchased from JEM GLOBAL or authorized retailers.

  • Improper use or failure to follow the use and care guide will void the warranty.

How to Make a Warranty Claim

  1. Contact Customer Service: (844) 777-9601 or email customerservice@xtremecables.com.

  2. Provide order number, proof of purchase, product details, description of the defect, and photos if applicable.

  3. We will evaluate the claim and provide instructions for return, repair, or replacement. Warranty remedies are limited to repair or replacement at JEM GLOBAL’s discretion.

Limitations of Liability

  • EXCEPT WHERE PROHIBITED BY LAW, THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. JEM GLOBAL DISCLAIMS ALL OTHER WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

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